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How We Protect Your Information

When you open an account with wolstogel and deposit via DANA, OVO, GoPay or QRIS, your personal details and transaction history are encrypted and stored securely.

Account security verified on loginPayment data encrypted end-to-endWithdrawal verification in real time

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What This Privacy Policy Covers

wolstogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

wolstogel operates this platform for players in Indonesia where local law permits. This policy governs all personal information you provide during account registration, gameplay, and fund transfers. We collect your name, email, phone number, date of birth, and payment details (DANA wallet ID, OVO phone number,

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GoPay identifier or QRIS reference) to fulfil withdrawals, prevent fraud, and comply with local regulations. Your lobby history, game session data, and win records are retained for account reconciliation and dispute resolution. We do not sell your data to third parties. Access to your information depends
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on local law and your explicit request to our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

Contact Us About Your Privacy

If you have questions about how we handle your data, want to update your account details, or need to request your information, our support team is available to help. We aim to respond to privacy requests within 48 hours. You can reach us through multiple channels, and we'll guide you through the process of accessing or modifying your personal records.

Team online

Live Chat

Open the support window from your account dashboard. Available during lobby hours. We respond to privacy and data requests in real time or within 24 hours.

Email Support

Send your privacy request to our support inbox. Include your account username and the specific data you want to review or update. We confirm receipt within 12 hours.

Account Settings

Log in to your account, navigate to Settings > Privacy, and review your stored information. Update your email, phone or payment details directly without contacting support.

HOW WE WORK

Data Handling, Cookies and Security Practices

We use cookies to remember your login, track your game preferences, and deliver live-table streams without interruption across sessions.

Encryption Standard

All payment details and personal information are encrypted using industry-standard TLS 1.2 or higher. Passwords are hashed and never stored in plaintext on our servers.

Session Cookies

We use session cookies to keep you logged in during gameplay and to load your lobby preferences. These expire automatically when you close your browser or log out.

Withdrawal Verification

Before any payout clears to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination matches your registration. This takes under 5 minutes.

Data Retention

We keep your account history for 36 months after closure. You can request deletion of non-essential data anytime via support, subject to local law.

Third-Party Sharing

We do not share your personal information with game studios, advertisers or third-party platforms. Payment processors receive only the data needed to complete your transaction.

Your Rights

You can request access to your data, correct inaccurate information, or ask us to stop processing your details where local law permits. Contact support to initiate any request.

Common Questions About Your Data

Players in Medan, Semarang and across Indonesia ask us regularly about what data we collect, how long we keep it, and what happens if they decide to close their account. Below are answers to the questions we hear most often about privacy, account access and how to manage your information with wolstogel.

We collect your full name, date of birth, email address, phone number, and home address for account verification. When you add a payment method—DANA, OVO, GoPay or QRIS—we store the identifier you provide. Your game history and withdrawal records are logged for account reconciliation and fraud prevention.

We retain your account data for 36 months after closure to resolve disputes and meet local regulatory requirements. Non-essential data like game history can be deleted earlier if you request it. Contact our support team to arrange deletion where local law permits.

Yes. Log into your account, go to Settings > Privacy, and you'll see your profile, payment methods, and game activity. For a complete data export, email our support team with your account username. We'll send you a full report within 48 hours.

Your payment details are encrypted using TLS 1.2 and stored separately from your game account. We never store your DANA pin, OVO password or GoPay login credentials. Payment processors handle the actual transaction; we only receive confirmation of a successful deposit.

We do not sell or share your personal information with third parties. Game studios see only your username during gameplay; they don't access your email, phone or payment details. Payment processors receive only the data necessary to complete your deposit or withdrawal.

We use session cookies to keep you logged in, remember your game preferences, and deliver live-table streams smoothly. These are not tracking cookies and expire when you log out. You can disable cookies in your browser, but some features like live chat may not work properly.

Contact our support team immediately via live chat or email. We'll investigate unusual login attempts or unauthorized transactions within 2 hours. If fraud is confirmed, we'll reverse the transaction and help you secure your account with a new password.

How We Protect Your Information

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Security Practices

Encryption Standard

Session Cookies

Withdrawal Verification

Data Retention

Third-Party Sharing

Your Rights

Common Questions About Your Data

01 What information does wolstogel collect when I register an account?

02 How long do you keep my personal data after I close my account?

03 Can I see what data you have stored about me?

04 Is my payment information safe when I deposit via DANA, OVO, GoPay or QRIS?

05 Do you share my data with other companies or game studios?

06 How do you use cookies, and can I disable them?

07 What should I do if I notice suspicious activity on my account?

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